TERMS & CONDITIONS

1. Your account

One account per phone number. Keep your phone and sign-in codes to yourself; orders placed from your account are treated as yours. We may suspend accounts that are used for fraud or abuse.

2. Orders and pickup

• Pickup only, at 19A Jalan 3/69, Seksyen 3, 43650 Bandar Baru Bangi, Selangor. We don't deliver.
• Ready times are estimates and can be longer when the shop is busy.
• For a scheduled pickup, choose one of the times offered at checkout.
• Show your order number or name at the counter to collect.

3. Prices and payment

Prices are in Ringgit Malaysia and shown at checkout. Payment is made in full through BayarCash (for example FPX online banking or DuitNow QR). Your order is confirmed only when the payment is successful. If a payment fails, you are not charged and you can try again.

4. Cancellations and refunds

• Full refund if we haven't started making your order, or if we can't prepare your drink.
• No refund once your drink is ready or collected, unless you received the wrong drink or there is a quality problem.
• Orders not collected by closing time on the pickup day are not refunded.
• Refunds go back to your original payment method within 5 working days.
• When an order is refunded, any Daun you spent on it are returned and the Daun you earned from it are removed.

To ask for a refund, contact us on WhatsApp 016-977 5748 or speak to our staff.

5. Daun

• You earn 5 Daun for every RM1 you pay, counted in whole ringgit.
• Every 100 Daun gives RM1 off an order. Daun are used in blocks of 100 and can't cover the whole order.
• Daun from purchases expire 6 months after you earn them. Daun from the Tea Garden expire after 30 days.
• Daun have no cash value and can't be transferred, sold or exchanged for money.

6. Tea Garden

You can water your plant once a day (Malaysia time) and collect 2, 2, 2, 5, 2, 2 and 25 Daun over 7 days in a row. Missing a day starts the plant again from day 1.

7. Ajak Geng

• A friend who signs up through your link or code with a phone number that has never been registered gets a voucher for 1 Original Teh Beng Bangitown at RM2.99.
• You get the same voucher when your friend's first order is collected. It is cancelled if that order is refunded.
• Vouchers have no expiry date, have no cash value, are for 1 Original Teh Beng only and can't be combined with Daun in the same order.
• We may cancel vouchers or rewards gained through fake accounts or other misuse.

8. Changes to the menu and programmes

Menu items, prices and availability can change. We may change or end Daun, the Tea Garden, Ajak Geng or other promotions; we will give notice in the app first.

9. Allergies and liability

If you have an allergy, ask our staff before ordering. We do our best to keep the app running, but it may sometimes be unavailable. Nothing in these terms limits your rights under the Consumer Protection Act 1999.

10. Law and contact

These terms are governed by the laws of Malaysia. Questions or complaints: WhatsApp 016-977 5748, or visit us at 19A Jalan 3/69, Seksyen 3, 43650 Bandar Baru Bangi, Selangor.